Privacy Policy

1. Introduction

AutomateWithUs, Inc. d/b/a AutomateWith.Us ("Company," "we," "us," or "AutomateWith.Us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our automation platform, website, and related services (collectively, the "Service" or "Platform"). The Platform aggregates third-party tools and services under one brand. This Policy applies to all users, including Business Partners, Affiliate Partners, Payments Partners, and end customers/merchants. It is incorporated by reference into our Terms of Service.

By using the Service, you consent to the practices described in this Policy.

2. Information We Collect

We collect the following categories of information:

• Account & Contact Information: Name, email, phone, business name/address, EIN/tax ID, and registration details.
• Payment & Billing Information: Payment details (processed securely by third-party providers), billing address, and transaction history.
• Usage & Technical Data: Log data, IP address, device/browser information, pages visited, features used, AI prompts/inputs/outputs, usage metrics (AI credits, SMS, email campaigns), and performance data.
• Third-Party Integration Data: Information shared when you connect accounts or use integrated tools (e.g., Square, white-labeled GoHighLevel, or other automation providers).
• Communications Data: Information from support tickets, feedback, or marketing interactions.
• Analytics & Marketing Data: Data collected via cookies and similar technologies for analytics and personalization (where consent is obtained).

We do not collect sensitive personal information unless required by specific vendor integrations (e.g., KYC/AML for payment providers), and only as directed by those vendors.

3. How We Use Your Information

We use collected information to:

• Provide, operate, maintain, and improve the Platform.
• Process payments, billing, and transactions.
• Enable partner earnings, referrals, and channel functionality.
• Deliver customer support (AI-assisted with human escalation).
• Analyze usage to improve performance and develop new features.
• Train and improve AI models using aggregated and de-identified data (with opt-out available).
• Send important notices, updates, and (with consent) marketing communications.
• Prevent fraud, ensure security, and comply with legal obligations.

4. How We Share Your Information

We may share information with:

• Service providers and sub-processors (hosting, billing/rebilling, analytics, AI infrastructure, support).
• Integrated third-party tools and providers (e.g., Square, GoHighLevel) as necessary to deliver features.
• Legal authorities when required by law or to protect rights/safety.
• In connection with business transfers (merger, acquisition, or asset sale).
• With your consent or at your direction.

We do not sell personal information.

5. Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Examples include:

• Active accounts: Duration of subscription + reasonable grace period.
• Deleted/churned accounts: Typically 30–90 days, then deleted or anonymized (longer retention may apply for legal, billing, or fraud prevention).
• Billing records: As required by tax/financial regulations (often 7 years).
• Usage/analytics data: Anonymized or aggregated for longer periods.
• AI training data: Only aggregated/de-identified data; identifiable data is not used for training once opted out.

6. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or port your data, and to opt out of AI model training or marketing communications. To exercise these rights, contact us at legal@automatewith.us. We will respond within applicable legal timeframes.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for essential functions, analytics, and personalization. You can manage preferences through your browser settings.

8. Data Security

We implement reasonable safeguards to protect your information. No system is completely secure, and we notify affected users of breaches as required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your residence (including the United States). We use appropriate safeguards where required.

10. Children's Privacy

The Service is not directed to children under 13 (or the applicable age of digital consent). We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on our website with the updated "Last Updated" date. Your continued use of the Service after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy, contact us at:

legal@automatewith.us