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AutomateWithUs, Inc. d/b/a AutomateWith.Us is committed to transparency, compliance, and security. Review our operational terms, privacy practices, and service level agreement below.
Service Level Agreement (SLA) Addendum
AutomateWithUs, Inc. d/b/a AutomateWith.Us
Effective Date: July 28, 2026
Last Updated: July 28, 2026
This SLA Addendum is incorporated into the Master Terms of Service.
1. Uptime Commitment
We target 99.5% monthly uptime for core Platform services, calculated as:
Exclusions from Downtime:
- Scheduled maintenance (with reasonable advance notice)
- Force majeure events
- Issues caused by your equipment, software, network, or actions
- Third-party tools, providers, or integrations
- Denial-of-service attacks or other malicious activity beyond our reasonable control
2. Support Response Times
- AI-Assisted Support: Available 24/7 for initial triage.
- Human Escalation: Within 24 hours for escalated issues (urgent issues prioritized).
3. Service Credits – Sole and Exclusive Remedy
If we fail to meet the uptime or support commitments, you may request service credits. Credits are calculated as a percentage of the fees paid for the affected services during the impacted period and are capped at the fees paid for the affected period. Credits are applied to future invoices and have no cash value. To claim credits, submit a written request within 30 days after the end of the affected month. Service credits are your sole and exclusive remedy for any failure to meet the service levels described in this SLA.
4. Exclusions
This SLA does not apply to beta, preview, free-tier, or non-production features, custom development, or issues caused by third-party providers.
5. Modifications
We may update this SLA with reasonable notice. Continued use constitutes acceptance.